If you’re unable to download the latest version of Google Chrome and the Android System WebView from the Play Store – the way that Google recommends fixing the problems – here’s a quick fix that you can attempt to get everything up-and-running on your device again.
If that’s happening on your device, follow the below steps.
- Open your phone’s Settings app.
- Tap Apps & Notifications > Google Play Store > Storage & cache > Clear Data
According to Google, only a handful of users running Android 10 or Android 11 will be forced to add these extra steps. The Mountain View-based firm has also warned that the above steps will clear Google Play Store settings like parental controls and auto-update preferences. So, if you’re trying to get a shared tablet or phone working – you’ll need to remember to head back into your settings and set up age limits again as they will have been wiped.
- Open the Play Store app on the smartphone or tablet suffering the issues
- Search for “Android System WebView”
- Select Update. If it doesn’t say “Update”, skip this step
- Search the Play Store for “Google Chrome”
- Select Update
You don’t need to understand exactly how “Android System WebView” works to fix the app crash problems. In a nutshell, this is core part of the Android operating system that powers a number of Google-developed and third-party apps. “Android System WebView” is tied with Chrome and enables allows Android apps to display content from the web.
Since the problem is caused by this core system component, it’s also why deleting and reinstalling the apps that are crashing – whether it be Microsoft Outlook, Amazon, Gmail, Yahoo Mail, or whatever – will not solve the problem.