Explaining more, Ofcom said: “From 2021 onwards, payments will increase from 1st April each year based on Consumer Price Index (CPI) as of 31st October in the previous year. The payment increase will apply to any new service issues that occur from 1st April.”
As the team at ISPreview point out, the increases aren’t much with an £8 refund going up to £8.06 but it does mean customers get a little more for being left offline and it’s better in their pocket than their suppliers.
Most Internet Service Providers have agreed to pay out the compensation although firm’s including Vodafone, Plusnet and EE are yet to sign on the dotted line.
READ MORE: If your BT broadband speeds are shockingly slow these could be the simple reasons why
• BT (joined 1 April 2019)
• Hyperoptic (joined 28 October 2019)
• Sky (including NOW Broadband) (joined 1 April 2019)
• TalkTalk (joined 1 April 2019)
• Utility Warehouse (joined 17 February 2020)
• Virgin Media (joined 1 April 2019)
• Zen Internet (joined 1 April 2019)
Speaking about the automatic compensation Sharon White, Ofcom Chief Executive, said: “We think it’s unacceptable that people should be kept waiting for a new line, or a fault to be fixed.
“These new protections mean phone and broadband firms will want to avoid problems occurring in the first place. But if they fall short, customers must be treated fairly and given money back, without having to ask for it.
“We welcome the companies’ commitment to this scheme, which acts as a strong incentive to improve service for customers.”