Independent tracking website DownDetector, which monitors mentions across social media to track when web services are offline, is suggesting that thousands of customers are currently experiencing the outage. In fact, at the time of writing, there are some 2,000 complaints that users can’t access the site or check their accounts via the smartphone app.
Whilst another added: “It’s so frustrating couldn’t get a car today.”
Many customers have also flocked to social media to vent their frustrations with one person tweeting, “Perfect that on the day of my car insurance renewal, Santander is down so I can’t pay for my insurance.”
Replying to customers, Santander said: “At this time our services are down. We are working hard to have these back up and running. Please do keep checking our website for any updates.”
Santander’s status page has also confirmed that the bank’s online platforms are facing some serious gremlins with it showing that Mobile Banking, Online Banking and Telephone Banking are all down.
A message also states, “We are currently experiencing technical issues, we are working hard to resolve. Apologies for any issues this causes.”
It’s currently unclear exactly what is causing the problems or when they will be fixed although Santander has confirmed that its services are receiving planned maintenance this weekend and it seems that could be the root of the issues.
This post originally appeared on Daily Express :: Tech Feed