Today, hundreds of Instagram users were unable to log in to their social media network. Users on the Android and iPhone app were both affected by this outage. Some Instagram users have been unable to access their Instagram feeds, upload new albums or photos, view Reels and much more. The majority of complaints revolve around Instagram Stories, which are ephemeral slideshows that contain photos and videos but only for 24 hours.
When users attempt to upload new photos or videos to Instagram Story, they get an error message saying “Something went wrong. Please try again later.”
According to independent website DownDetector, which tracks reports from customers across social media to monitor the performance of web services, more than 700 Instagram users have taken to social media to complain about issues with the service. DownDetector uses the geolocation data associated with these complaints to show that the majority of complaints are coming from London and Manchester. The ongoing outage seems to have also affected users in Europe.
Instagram has not yet commented on the outage. Facebook’s service does not list the issue under its Known Issues tab. Instagram lists issues with its service here that could affect a large number of users.
Instagram lists the problem as a result of deleted comments appearing under posts. The message confirms that “if you continue to get an error message saying that comments cannot be deleted, this could be due to the fact that comment has been deleted already in our system.” You may see the comment even though it is not deleted. This is a known issue. We are currently working to fix it. “
Publiated at Thu, 2 Sep 2021 08:32:14 +0000