The DIY giant said that “having watched other essential retailer support social distancing measures”, it has decided to open its doors again. B&Q shops have been closed since the end of March, leaving customers with click and collect services as their only option to buy products.
Which B&Qs have reopened in the lockdown?
B&Q says it’s now in a position to “follow best practice” on hygiene and social distancing measures in a bid to keep staff and customers safe.
The Paisley and West Thurrock stores reopened on Friday, April 17, while 12 more stores opened on Saturday, April 18.
Culverhouse Cross, Cardiff
Brandon Road, Coventry
Hull Road, York
Some B&Q stores have reopened their doors
14 B&Q stores have decided to open their doors to customers
What time will the stores be open?
B&Q shops will be open to customers from 8am until 5pm every day.
Click and Collect, however, is temporarily suspended at all the stores except Paisley.
A B&Q spokesperson said: “As an essential retailer, we’ve watched other essential retailers support social distancing in their stores and are now in a position to follow best practice and reopen a small number of our stores as a trial, while keeping our colleagues and customers safe.
“We’re strictly limiting the number of customers in store at any one time, and so customers may need to queue before entering the store.
Customers will be able to shop while adhering to social distancing measures
“To help remind everyone to respect each other’s personal space, we have two metre floor markers throughout these stores and also perspex screens at the checkouts.”
Customers in the stores will only be able to buy products that are available to shop and takeaway on the day.
Services like kitchen and bathroom design, paint mixing, key and timber cutting are not available for the moment.
In addition to this, B&Q have said they will only be accepting contactless and card payments – no cash.
Customers will be able to browse a wide range of DIY products
The spokesperson added: “We’re urging all customers to follow the Government’s social distancing guidelines and to shop responsibly only for what is necessary.”
Since the store closed its doors back in March, customers have been forced to enter a queueing system on its website.
For people using the Click and Collect service outside of the fourteen open stores, B&Q says customers still have to join the queuing service.
The website states: “We are using a virtual queue to limit the number of customers using the website at the same time.
“This is to give you the best possible online shopping experience.
“If using our contact-free Click+Collect service, once you’ve placed your order, we’ll let you know when it’s ready to pick up.
“Please do not travel to store until we contact you.
“Once it’s your turn, you will have 10 minutes to start your visit. Once on the site, you’ll have as long as you need.”