British Airways are well known for being a higher budget carrier, and with that comes an expectation of high standards some budget airlines are not subject to. Unfortunately, a film producer recently boarded a British Airways flight to New York to find her Premium Economy seat soiled with remnants of the passenger before her. Lucy Darwin took to Twitter to blast the airline for the state of her seat, having shelled out £4,700 to fly with the airline.
The Film Producer was flying from London’s Heathrow Airport to New York on the British Airways flight.
Upon boarding, Darwin found her seat was scattered with crumbs, as well as a single, black sock presumably from the traveller before her.
She posted an image of the scene on Twitter on 8 November.
Darwin vented: “Just arrived at our premium economy seat to New York (£4,700) to greeted by filth and someone’s sock. Outraged doesn’t quite cover it. #disgrace #filthy #ba #britishairways #outrage”
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British Airways: The annoyed passenger complained on Twitter
British Airways: Passenger Lucy Darwin took to Twitter to post an image of her soiled seat
Though she goes on to explain the £4,700 sum for travel included the cost of two seats in Premium Economy on the outbound flight, and two in Club World (BA’s business class) on the way back, she also states that it is “poor value for money” given the state of her seat.
She later noticed that her tray table was also smattered with the leftover food from whoever sat in her seat previously.
Darwin stated: “Cabin staff embarrassed and kind, but this really is appalling”.
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Meanwhile, a British Airways spokesperson reached out to her via their Twitter account saying: “This certainly isn’t what you should expect when travelling with us, Lucy. I’ll make sure this is fed back for you.”
However, British Airways have strongly refuted the claims.
A spokesperson told Express.co.uk: “We pride ourselves on the quality of the service and experience offered across all cabins on our aircraft. We know that our customers value a comfortable cabin, so our aircraft are cleaned after every flight.”
British Airways: The passenger also revealed her dirty tray table
Hygiene on board flights has been a hot topic in the news recently, with another well-known UK airline being put in the spotlight for its cabin cleanliness.
Budget airline Ryanair came into focus when a Which? consumer report branded the airline the UK’s “filthiest flight operator”.
The survey took the opinion of 8,000 passengers who ranked the cleanliness of 42 global airlines.
A quarter of Ryanair passengers surveyed labelled onboard cleanliness as being “poor”.
Ryanair was not the only airline highlighted for slightly “dubious hygiene”, although Which? experts did point out that the Irish carrier scored “significantly worse” than other airlines included in the study.
Following the news, Express.co.uk reached out to Ryanair for comment on the findings.
Luckily, in this particular survey, British Airways were actually ranked positively by passengers for their onboard cleanliness.
They were joined by other airlines including Air New Zealand, Qatar Airways and Emirates whose passengers were impressed with onboard hygiene.