Speaking about the news Marc Allera, CEO of BT’s consumer division, said: “We know how important providing a personal, and local, service is to our customers.
“Today we’re delivering on our commitment to answer all of our customer service calls in the UK and Ireland. We know our customers value speaking to someone who understands their issue down to the regional differences that make us so great as a country, whether that’s expert help with tech or chat about the local football team.
“This is our latest move in creating the UK’s best customer service network to provide our customers with outstanding help and support.”
BT is now boasting that it has created the best and widest customer service network in the UK, with expert teams providing support in local contact centres, back on the high street in over 600 stores across the UK, and even in customers’ homes.