“This is LOVELY,” Carol replied, a simple yet affective message that saw viewers flock to agree with her, as they got emotional from watching the upsetting yet very real story for many people in the UK.
“It restores your faith in people. Merry Christmas,” one said.
Someone else admitted: “In tears… wonderful.”
Another commented: “Brilliant, heartwarming stuff, just got to go and get something out of my eye.”
BBC Breakfast airs weekdays at 6am on BBC One.