Home Travel Coronavirus Tenerife: Hotel guests refused travel as another COVID-19 case confirmed

Coronavirus Tenerife: Hotel guests refused travel as another COVID-19 case confirmed

Coronavirus Tenerife: Hotel guests refused travel as another COVID-19 case confirmed 1

A fifth guest staying at the H10 Costa Adeje Palace Hotel in Tenerife has tested positive for COVID-19. The hotel has been in lockdown since February 25, with health officials on-site testing guests for symptoms.

It is believed that the male guests came into close contact with another who tested positive for the virus earlier in the week.

Reports suggest that he has been in his room since the quarantine period began.

After a first guest tested positive for the virus, guests received a note under their hotel room doors directing them to stay in their rooms until further notice.

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A statement issued by the travel operator said: “We are continuing to remain in contact with customers at the H10 Costa Adeje Palace in Tenerife, and we also have designated 24/7 telephone assistance in place.

“Their health and safety is our absolute priority, as it is with every single one of our customers and colleagues. Therefore, to help prevent any potential spread of Coronavirus (COVID-19), we have asked all customers to remain in the hotel, which remains under quarantine, until any potential incubation period, as defined by the World Health Organisation (WHO), has passed (March 10th).

“We will not fly any customer who has stayed at the H10 Costa Adeje Palace during the quarantine, until this incubation period has passed or unless they have been explicitly tested for COVID-19 by a recognised authority and are confirmed as clear of the virus. Our responsibility to our customers, our colleagues and the general public remains paramount.

“We will continue to release more information as it becomes available.”

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