A Post Office spokesperson explained: “The Post Office is continuing to sell Travel Insurance policies to new customers.
“However, with regards to our Extended Travel Disruption (ERGO Policies), or Natural Catastrophe and Terrorism, Enhanced Trip Disruption (Collinson Policies) we are now advising customers that there is no cover provided for any claims related to COVID-19 for policies purchased after 11th March 2020.”
The decision was based on the virus reaching pandemic status.
The spokesperson added: “Customers can still purchase the additional cover, but if they purchase it after 11th March, they are not able to make a claim related to COVID-19.”
InsureandGo issued an update to its website, where the policy provider said it would continue to update customers are the COVID-19 situation unfolds.
The insurer says that customers who purchased policies prior to March 11 will have certain coverage based upon where they are destined to travel.
Meanwhile, for those who purchased a policy after this date, the policy will not cover any claimed caused by or relating to COVID-19 or SARS-COV-2 or “any mutation or variation of these.”
They advise anyone with travel plans in regions where the FCO advises “all but essential travel” to seek a full refund from their travel insurance provider immediately.
InsureandGo adds: “We’ll only consider non-refundable expenses on your travel insurance policy.”