DVLA scam warning: Motorists urged to avoid fake texts and websites charging for services

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The DVLA pushed the message out on Twitter just hours before the start of the New Year as they warned road users to stay safe over the festive period. The agency has reminded customers to not fall for fake text messages or emails asking for payment details. 

Third-party websites can also scam motorists by charging more for DVLA services accessible at a cheaper price from official agencies. 

Text message and email warnings 

DVLA chiefs have said they never send emails or text messages asking to confirm personal information or payment details. 

Motorists are urged to never open links sent through messages and delete them immediately to avoid being unfairly caught out. 

The DVLA tweet read: “Beware of scams asking for personal and credit card details.” 

READ MORE: DVLA scam warning: Drivers could have their identity stolen today

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Motorists could be scammed with these simple errors (Image: Getty)

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Scam text messages have been sent to motorists (Image: DVLA )

Earlier in the year, the agency released examples of common scam messages sent to motorists across the UK. 

One example of an email scam read: “Our records show that you are not up-to-date with your vehicle tax.” 

The text also added: “You’ll need to meet all the legal obligations for drivers before you can drive. Click here to start.” 

An example of a fake text message was also released by the agency which included a link for motorists to follow to submit their payment information. 

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The message read: “You have an outstanding vehicle tax of £82.42 from overpayment, request payment.” 

GOV.UK is the only official DVLA service and all requests and queries should be directed here to receive accurate information. 

Motorists are urged to never share images on social media that could contain personal details which criminals could use. 

Even taking an image of a driving license or vehicle documents from a new car is not advised as this could encourage illegal activity. 

Online scams should be reported to Action Fraud as soon as possible and misleading adverts should be reported to search engines. 

Action Fraud deals with financially driven internet crime and offers support for those who may have been victims of scams online. 

Data from the agency reveals over £700million was lost by victims between October 2017 and March 2018 in a massive blow. 

Third-party scam websites 

Motorists are also urged to protect themselves from misleading third-party websites who may charge extra for free DVLA services. 

These websites can charge up to £72 for basic services which can often be accessed for free or a small charge. 

Some companies charge £35 for the free driving licence renewal service for those over 70 years of age and can charge up to £45 more for a replacement driving licence. 

The sites look like an official site due to clever branding but often state on their homepage they are not affiliated with the agency. 

The disclaimer and link to the official Government site mean these comply with the regulations and therefore cannot be shut down by the DVLA. 

The third-party sites claim to offer a better service such as weekend support and a mobile-friendly application for the added cost. 

In a statement, the DVLA said: “We regularly remind our customers that the only official place to find our services and information online is on GOV.UK

“Whilst the majority of Government services are free on GOV.UK we’re aware that some third party sites charge a premium. 

“When we become aware of sites misleading motorists we work closely with Government Digital Service to raise the issue.”


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