“For any booking made via a third party, please ensure to liaise with them directly to obtain your refund.”
easyJet and Ryanair’s shift to online refunds leaves British Airways as the only airline of the big three to require customers to phone up for a refund.
According to consumer site Which?: “British Airways customers, after being directed to call the airline to claim a refund, have reported that the phone line is closed. It plays an automated message before hanging up.”
If your flight was cancelled, BA provides the following advice: “If your flight was cancelled and you do not wish to rebook or claim a voucher, please contact us on 0800 727 800 from within the UK, or +44 (0)203 250 0145 from abroad, to discuss your refund options.