Flights: UK’s worst short haul airline revealed – was it Ryanair or easyJet?

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Flights: Which? Travel asked more than 6,500 holidaymakers to rate their experiences of flights (Image: Getty Images)

easyJet, British Airways and Ryanair are all very popular airlines for Britons jetting off on their holidays. All three serve short-haul routes from the UK alongside a number of other carriers. Which? Travel annual airline survey has now revealed which are the worst short haul airlines for 2019.

The result from the findings may surprise travellers – so where did the airlines rank?

Which? Travel asked more than 6,500 holidaymakers to rate their experiences of flights taken over the course of 12 months.

Passengers were asked to describe their experiences of customer service, boarding and cabin environment.

Ryanair was voted the worst short haul airline, an accolade which it has flirted with for the last four consecutive years, with a very low score of only 44 per cent.

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Flights: Ryanair was voted the worst short haul airline (Image: Getty Images)

Many passengers who had flown with the budget carrier complained about endless add ons and the restrictive luggage requirements.

One customer said travellers were treated like “cash cows” while another added that Ryanair had a “cattle class mentality”.

Customers gave the airline the lowest possible score of one star out of a possible five in all categories including boarding, customer service and cabin experience.

The only category it performed better in was value for money where it managed a two-star rating.

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Vueling Airlines came in second worst place with a poor score of 54 percent.

It failed to wow passengers in any of the categories with mostly two-star ratings for boarding, seat comfort and value for money.

The third-worst short haul airline may come as a surprise to some people, however.

Once loved British Airways was the third from the bottom of the short haul table.

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Flights: One Ryanair customer said travellers were treated like “cash cows” (Image: Getty Images)

The British flag carrier was awarded the best short haul airline in the 2015 Which? Travel survey.

However, IT failures, strikes and mass cancellations have continued to see the airline descend in customers’ estimations.

Some passengers had such bad experiences they told Which? they would never fly British Airways again with one going as far as to say “BA is, without doubt, the worst airline we’ve ever used.”

Holidaymakers panned BA for the quality of food and drink, the comfort of its seats and value for money for both its short-haul and long haul services with both only managing a 55 per cent customer score overall.

Wizz Air was named fourth-worst short haul airline with a score of 56 percent. It only garnered two stars in every category apart from value for money which it scored three.

TUI Airways completed the top five worst short haul airlines.

Meanwhile, easyJet found itself with a respectable 65 per cent and in the middle of the table.

People said it was “fine”, “reliable” and “no frills” and it got four stars for value for money.

As for the best short haul airlines, Airigny Air Services came in first place followed by Jet2, SAS Scandinavian Airlines, Air Lingus and SWISS in the top five.


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