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Flybe confusion: Is YOUR flight affected? Not every flight is at risk – how to check

Flybe, which operated regional services from airports across the United Kingdom, has entered administration. All Flybe flights are now cancelled and customers are advised not to go to the airport as the flight will not be operating.

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Flybe boss Mark Anderson said in a letter to staff he was “very sorry” for the firm’s collapse.

He wrote: “Despite every effort, we now have no alternative – having failed to find a feasible solution to allow us to keep trading.”

Flybe had been hoping for a £100m loan from the government in a bid to halt their financial issues, along with changes to Air Passenger Duty taxes.

The airline, which served destinations from the Channel Islands to Aberdeen, will no see thousands of jobs at risk.

Flybe customers are urged to make their own alternative travel arrangements via other airlines, rail or coach operators.

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Flybe collapse: London Southend airport may face delays (Image: GETTY)

Is my flight affected?

While you may be worried your flight has been cancelled, there could be some good news for some passengers.

For flights operated by Flybe franchise partners (Stobart Air, Eastern Airways, and Blue Islands) passengers should make contact with that airline to confirm your travel arrangements.

For examples, Stobart Air confirmed the firm’s “ongoing ability to trade is not directly impacted by the decision to place Flybe Limited into administration”.

Flybe collapse: Thousands of jobs are at risk (Image: GETTY)

A statement said: “As a result of this news, London Southend Airport will see a short-term impact, with Flybe having planned to operate ten routes from the airport from Spring of this year.

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“However, the long-term prospects of that airport remain compelling.”

So those flying from London Southend to Caen, France, for instance, may not be affected.

Customers are advised to check their flight tickets – as the provider may by Flybe but there could be an alternative operator.

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Flybe collapse: Flights have been cancelled (Image: GETTY)

What to do if your flight is affected?

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Flybe customers who bought tickets directly from the company will not be protected by ATOL, the travel industry insurance fund

However, if you bought through a travel agent or other third party you might be covered.

The UK Civil Aviation Authority gave the following advice:

  • If you booked directly with Flybe and paid by credit card you may be protected under Section 75 of the Consumer Credit Act 1974 and should contact your card issuer for further information.
  • You may have similar cover if you paid by Visa debit card and should check with your bank.
  • If you booked your ticket through an airline ticket agent you should speak to the agent in the first instance.
  • Some airlines and airline ticket agents will offer customers either a specific Scheduled Airline Failure Insurance (SAFI) policy or include similar protection within a broader travel insurance product.

Richard Moriarty Chief Executive at the UK CAA, said: “This is a sad day for UK aviation and we know that Flybe’s decision to stop trading will be very distressing for all of its employees and customers.

“We urge passengers planning to fly with this airline not to go to the airport as all Flybe flights are cancelled.

“For the latest advice, Flybe customers should visit the CAA website or the CAA’s Twitter feed for more information.

“Flybe also operated a number of codeshare partnerships with international airlines. If you have an international ticket you should make contact with that airline to confirm your travel arrangements.”

The UK Civil Aviation Authority will provide advice and information to consumers, so please check our website and Twitter feed @UK_CAA for more information.

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