Google has finally acknowledged that its Home speakers have an issue with Bluetooth connections. Despite customers bemoaning the issue for more than a year, Google has only just spoken out about the Bluetooth problems.
According to customers, the issue crops up whenever you connect to a Google Home speaker over Bluetooth to play music, or listen to a podcast. After a few minutes, the Google Home will drop the Bluetooth connection for no reason.
In order to start listening to your track again, you’ll need to head back into your smartphone settings and manually reconnect to the Google Home all over again. Frustratingly, there’s no set time after which the issue kicks-in. Some users report Bluetooth issues after the first few minutes, while others say it can take as much as 15 minutes for problems to arise.
Either way, this is something that has been known for some time. Users have been flagging the problem to Google since 2019, AndroidPolice reports.
But earlier this week, the support team working on the Google Nest social media account acknowledged the issue in response to a miffed customer who wrote: “People are begging you guys for help on the forums with people commenting the same issue and few as 1 hour ago and nobody from Google is getting back to us.
“This ALL started happening late January to present.”
The official Nest account replied: “We’re sorry for the trouble! Our team is already aware of this and we’re working on a fix, we’ll bubble this up to our team and check back in once we have an update. Hang tight!”
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Thankfully the issue doesn’t appear to impact streaming music to Google Home over Wi-Fi. So, you’ll be able to use the Cast button inside your Spotify app to beam your favourite album to Google Home speakers around the house without any issue.