Hotel staff work round-the-clock to provide guests with the ultimate experience. Though we know they have booking information, including contact details, it turns out here are some secret things they know about guests that you may not realise.
Hotels often provide complimentary items, such as miniature toiletries, and these aren’t such a big concern for hotels.
On the other hand, larger items suddenly bashing can cause quite the stir.
Pav revealed: “While people can get away with taking that half-used bottle of shampoo, we’ve had reports of people pinching everything from duvets to bedside tables – practically furnishing their entire homes with hotel furniture.”
For the most part, hotels keep inventories of all of the items in each room, and these tend to be inspected once the guest has left.
This means that any damaged or stolen items will be noticed, and customers can face trouble.
Often this means the loss of a deposit, however, in extreme cases it can be a black mark on the guest’s record too.
However, a member of hotel staff on Quora revealed that there are plenty of occasions when staff notice, but turn a blind eye.
“I work in a hotel and we have a little sign in the bathroom that says if you take a towel we assume you want to buy it and that we’ll charge it to your card,” revealed the anonymous staff member.
“But we never actually do that. I fold the towels in the hotel and I honestly couldn’t care less if someone took one. I’d nearly give it to them and tell them to enjoy it at home if they asked.
“Same with the girls who clean the rooms. We have boxes and boxes of spare towels. It’s really not a big deal.”
Another revealed that often the consequences are less harsh for those who are hotel regulars.
The former hotel marketing specialist explained: “Something to bear in mind is that it also depends on the individual client.
“A guest that was a regular visitor and had spent a considerable amount on additional services with us – a stolen pillow or towel would simply be a business expense.
“If it was someone that booked a cheap night and didn’t spend anything on hotel services – well, we would go after him for the pillow.”
However, even the most loyal of guests could dampen their chances of benefitting from hotel perks if they decide to start taking hotel property.
One of the main perks hotels offer for repeat clients are specialist “loyalty schemes.”