Kym said: “My parents have been more ill during this pandemic than ever before.
“They’re usually active and in high spirits and everything has really affected them.
“My mum had shingles, which was diagnosed over the phone, and is now struggling to get a doctor’s appointment for horrendous back pain.
“The other day she cried to me and asked me, ‘What’s the point of being here?’
“It was heartbreaking to hear but I feel that’s how a lot of the older generation feel. They feel forgotten,” she added in her OK! Magazine column.
Recently Kym expressed outrage on Twitter, after a member of staff at a cafe in Morrisons touched her mum’s food with their “bare hands” amid her vulnerable status.
Pauline tweeted: “Went to Morrisons cafe yesterday at Stockton Heath for some lunch.
“As we’ve done many times, ordered scampi and chips when the young lad brought it to me some of the food fell off the plate onto the tray.
Cases of the viruses are steadily on the rise again with 52 cases reported in the UK during the past day.
Today four councils in Wales have headed back into lockdown.
People will not be able to leave or enter Conwy, Denbighshire, Flintshire, and Wrexham unless they have a “reasonable excuse” such as work or education.
They are the same restrictions as seen in most of south Wales, where lockdowns cover 11 different areas.
The penalties for breaking self isolation guidelines can also see offenders be fined up to £10,000.
During this time, the elderly who are considered most vulnerable to the deadly effects of the virus have been urged to remain indoors as much as possible.
Many have suffered emotionally, as they have not been able to connect with family members.
Age UK has said over four in five (7.7m) people aged 70 and over are worried about the effect that Coronavirus will have on their family and friends.