However, one would-be holidaymaker called into the Martin Lewis Money Show and asked if it is still possible to get chargebacks or refunds under section 75 if the customer has since cancelled their card.
Mr Lewis had some good news and said that even if a customer has cancelled their credit card or changed their card provider they are still entitled to their money back.
“What counts on chargeback and section 75 is that you have a card,” says Mr Lewis.
“The fact you cancelled your account doesn’t get rid of your rights.”
“You don’t have to have a card,” says Mr Lewis.
“You still have rights is the answer.”
When customers are unable to get a refund from a travel provider for whatever reason, Mr Lewis always advises seeking a chargeback from your merchant first.
This is where a would-be traveller asks their debit or credit card provider to try and get the money back from the operator.
For amounts over £100, Section 75 law means your credit card must protect purchases for free.
This means customers can get their money back if the unexpected does arise. However, the downside to this method is that the credit card company becomes just as responsible as the retailer.
“So I would go for chargeback first and use Section 75 if that doesn’t work,” advises Mr Lewis.