“Even the cover text isn’t central, paper lower quality, design ultra-bland, paper cheaper.”
Another said: “The passport is black (not even blue?!), really poor quality, flimsy and thin, and the edges are peeling.”
However, some people were very happy about receiving the new document and the renewal process.
“Brilliant service from Passport Office – constant updates on progress and very quick process too. Thank you! (and it’s blue!),” one person tweeted.