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Prepayment metre: How to top up your prepayment metre if you can't go outside

“Or if you know someone impacted by the current situation, please consider offering help to top up their prepayment meter.

“Our priority remains keeping all our customers on supply and helping people to stay safe and healthy.”

If you are struggling to pay your bills, there are also measures in place to help ensure you continue to have power.

Alok Sharma, business and energy secretary, said: “While friends and family will play a role in helping people impacted by the coronavirus, we recognise there will be many customers who will need additional support and reassurance, particularly those who are financially impacted or in vulnerable circumstances.

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“Today those most in need can rest assured that a secure supply of energy will continue to flow into their homes during this difficult time.”

The lockdown measures are in place for three weeks, with a review to take place as to whether they will continue or be lifted after this period.

Do you have any questions about the coronavirus, self-isolating or the Government lockdown?

Get in touch with us and Express.co.uk will ask an expert to find the answers for you. Email your question to vickiie.oliphant@express.co.uk

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