In some instances, passengers may be told that their refund has been sent back to the third party website.
“If you receive confirmation from Ryanair that your booking has already been refunded to the screen scraper that you booked with, you must contact them directly to get your money back,” explains the airline.
“In some cases, these websites requested refunds on behalf of customers but there is no guarantee that they will pass this money on.”
Customers are entitled to their refund back in cash, however, in some cases, they may first receive a voucher.
Ryanair explains this is simply protocol.
“Vouchers are processed automatically so these give you an immediate alternative to a cash refund,” states the website.