Home Travel Ryanair customers say they were told 'they'd be blacklisted' for holiday refunds...

Ryanair customers say they were told 'they'd be blacklisted' for holiday refunds via banks

“If not and we continue to get reports now we have notified it, then we will report it to the regulatory authorities.”

A spokesperson told Mirror Money: “For any cancelled flight, Ryanair is giving customers all of the options set out under EU regulations, including free moves and refunds in the form of cash or vouchers.

“The process time for cash refunds is taking longer due to the fact we are having to process 10,000 times the usual volume of cancellations and have fewer staff available due to social distancing measures.

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“Ryanair is offering vouchers and free moves as these are automated and would give customers an alternative.

“Customers who choose a voucher but don’t redeem it within 12 months may still apply for and obtain a refund after this 12 month period.

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