Specsavers: England stores open for routine eye tests from today – what to expect

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Specsavers: England stores open for routine eye tests from today – what to expect

What can I expect from my visit?

Specsavers says it has taken every caution to reassure customers of safety in-store with rigorous new hygiene and personal protection measures, including a “Customer Care Guide” to greet on arrival and assist throughout the testing process.

It is offering customers the full range of optical and audiology services, including routine eye and hearing tests, contact lens consultations, frame repairs and the sale of glasses, contact lenses, hearing aids and other products, are now available.

To help manage social distancing, stores are currently unable to offer a walk-in service.

Customers should book an appointment in advance by phone or online via specsavers.co.uk.

READ MORE: Coronavirus: The medical condition that may increase risk of death from virus by 12 times

The Customer Care Guide will greet customers on arrival and assist them through the new testing process, providing reassurance and answering any questions.

Commenting on the reopening, Specsavers Clinical Services Director Giles Edmonds, said: “With lockdown measures easing, we’ve now extended our services in line with the latest government and NHS guidelines. This means that, for the first time since lockdown, customers are able to book routine eye and hearing tests.

“The COVID-19 pandemic has presented an unprecedented challenge in the management of eye and hearing care.

“Throughout lockdown we remained open to offer customers essential and urgent care. However, being unable to perform routine eye tests has meant that many people could be living with serious conditions which could have been identified if we had been able to see them.”

He continued: “Our own data on hospital referrals shows that in England, compared with the same 10-week period last year, we have referred 80,000 fewer patients to a specialist or for further care.

“Of most concern clinically are those whose symptoms would not yet be noticeable, such as those with early glaucoma, early diabetic maculopathy or early Age-related Macular Degeneration.

“We would ask customers to be patient with us as we welcome them back.”

Giles added: “The guidelines designed to keep customers and colleagues safe will mean fewer people allowed in stores, and maintaining high levels of cleanliness may mean testing takes a little longer.

“But we want to encourage anyone who has missed their usual sight or hearing test during lockdown to book an appointment as soon as possible, so our teams can return to providing the highest levels of care throughout England.”

Customers unable to attend a store can still access care and support through Specsavers RemoteCare video and telephone consultation service, and Specsavers Ask The Expert Facebook group, while glasses and contact lenses can be bought online with a current prescription at specsavers.co.uk.

Stores in Scotland, Wales and Northern Ireland are not currently open for routine care.

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