Tag Archives: attendant

Flight attendant harassed by passengers breaking mask policy – 'it is disgusting'

A TikTok video showing a flight attendant calling out rude passengers during a long delay has gone viral. The clip has prompted criticism of the passengers on social media.

The video has now gained more than one million views on the platform.

The flight attendant said to passengers: “Just like you, we have not eaten also.

“The fact that we get insulted and mistreated by passengers over things that we cannot control. It is disgusting.”

Following COVID-19 regulations, face masks are now required onboard the plane and during the whole duration of the flight.

“Hungry or not no one should be treated that way,” one user wrote.

Others were concerned with how the flight attendant was being treated by passengers.

“I’m with the flight attendant but I really hope the airline didn’t discipline him for this,” another TikTok user commented.

The passenger who posted the video commented: “I FULLY support the crew and praise the lead attendant for standing up for his staff and what’s right. Customer service is no cake walk under normal conditions, but for some reason the pandemic has made some customers think they can quadruple down on their self appointed entitlement!

“It’s my hope that this video is just the beginning of a ‘movement’ where we in customer service take a stand and demand to be treated with the respect we deserve,” he said.

This post originally appeared on Daily Express :: Travel Feed

Off-Duty Flight Attendant Is Detained After an In-Flight Struggle, Delta Says

An off-duty flight attendant took control of the public address system and then fought with passengers and crew members on board a Delta Air Lines flight on Friday in the latest outburst of violent behavior by airline passengers, the airline said.

Delta said that Flight 1730, which had been headed to Atlanta from Los Angeles, landed in Oklahoma City after the off-duty flight attendant grabbed the public address system and made an announcement about oxygen masks, setting off a struggle with passengers and crew members who subdued him.

Video from the flight showed a violent confrontation near the front of the plane involving several people who wrestled the man to the floor, while someone said: “Get him down. Keep him down.”

“The aircraft landed without incident and the passenger was removed by law enforcement,” Delta said in a statement. “We apologize to our customers for the delay and any additional inconvenience this caused.”

The Oklahoma City police said they had removed a man from the plane and had taken him to a hospital, where he was released into the custody of the F.B.I.

Megan Lauro, a spokeswoman for the F.B.I.’s Oklahoma City field office, confirmed on Saturday that the agency was investigating. She said the man was in jail and being interviewed. She declined to comment on possible charges.

Benjamin Curlee, 29, said he had been seated about four or five rows from the back of the plane, which was about two hours away from Atlanta, when a voice came over the intercom and told everyone to take their seats and prepare to put on oxygen masks.

“That made everyone extremely tense, but they started complying,” Mr. Curlee, who described the ordeal on TikTok, said in an interview on Saturday.

Only later, after the plane had landed, did he learn from other passengers that it was the man who had fought with passengers and crew members who had made the announcement about oxygen masks.

After a “very long two minutes,” Mr. Curlee said, the captain came on the public address system and asked “all able-bodied men” to come to the front of the plane for an “emergency.”

About half the passengers jumped up, according to Mr. Curlee, who said he was about halfway to the front of the cabin when the flight attendants told everyone to return to their seats because the situation was under control.

The episode came amid what the Federal Aviation Administration has described as a “significant increase” in disruptive behavior on flights starting in late 2020.

The F.A.A. said that since Jan. 1, it had received about 2,900 reports of unruly behavior by passengers, including about 2,200 reports of passengers refusing to comply with a federal mandate that they wear masks.

Last month, two major airlines, American and Southwest, postponed plans to resume serving alcohol on flights in an effort to stop the violence and disorder.

Both airlines announced the policies after a widely watched video showed a woman punching a flight attendant in the face on a Southwest Airlines flight from Sacramento to San Diego on May 23.

The flight attendant lost two teeth in the assault, according to her union, and the passenger was charged with battery causing serious bodily injury. The passenger was also barred for life from flying Southwest, the airline said.

Late Thursday night, a Delta flight from Los Angeles to New York was diverted to Detroit after a passenger became unruly, CBS News reported.

Dana Jacobson, a co-host of “CBS This Morning: Saturday,” who had been on the flight, said on Twitter that another passenger had told her that a “drunk passenger in the back of the plane” had been “out of control drinking from a bottle.”

Steve Dickson, the F.A.A. administrator, said in a videotaped statement that the agency has a “zero-tolerance policy” for passengers who cause disturbances on flights or fail to obey instructions from the flight crew.

Passengers, regardless of their vaccination status, must wear masks on planes and in airports, he said.

“But this isn’t just about face masks,” Mr. Dickson said. “We’ve seen incidents related to alcohol, violence toward flight attendants and abusive behavior in general.”

Author: Michael Levenson
This post originally appeared on NYT > U.S. News

Cabin crew secrets: Flight attendant shares the strangest situations – 'I was horrified'

From finding a dead chicken to someone’s ashes. As cabin crew, he has seen the weirdest and most bizarre situations while flying the skies.
Miguel Muñoz, 29, has been working as cabin crew for more than four years flying out of the UK.

Although he explained that people tend to do strange things on board a plane, he has now revealed what are the situations that shocked him the most.

“A few years ago I was operating a flight from Sofia to Dublin.

“There was this strange gentleman I noticed when we were boarding. Although you do encounter a lot of weird people on the plane, this one caught my attention as he had blood all over his clothes but was acting all normal,” he explained.

READ MORE: Government approves Covid-19 saliva-based test

“When that man placed his suitcase in the overhead compartment, he started bleeding heavily from his arm.”

This is when Miguel explains he decided to cautiously approach him and talk to him.

“I asked him if he was ok but he didn’t speak English. I pointed at his arm and showed him the blood but he pretended everything was alright.

“But then I realised he was bleeding even more. I got scared but he didn’t want me to help him and kept pretending everything was fine.


“I brought the first aid kit and some paper tissues, but he insisted that he didn’t need anything. I was confused,” Miguel said.

“First I thought that he cut himself with the overhead compartment, perhaps, and he didn’t want to tell me, but when he started cleaning the blood from his arm I saw there was no cut or injury. I thought that was really strange.

“When I looked up, I saw that the overhead compartment was full of blood and it was coming out from his bag!”

At that point, Miguel decided to ask for help and called his cabin manager.

“I obviously got scared. My cabin manager thought that was suspicious and asked the man to see what was inside the bag.”

The man got really upset and refused to show what was inside his bag.

“We threatened him to kick him out of the flight if he didn’t show us. He then grabbed the bag – now completely covered in blood – opened, and we were horrified when we saw what was inside: a dead chicken.”

“But with all the feathers and everything! The chicken was missing the head and that explained all the blood coming out of his bag.”

Miguel then asked the man how he could bring a dead animal onboard a plane.

He explained that a dead chicken was the best souvenir to bring from his country to his family in the UK.

“I still don’t know how he went through security with a dead chicken in his bag,” explained Miguel.

Another time, Miguel was walking around the cabin when he noticed a lady that had a very big box placed on the seat next to her, and told her that the item had to go under the seat or in the overhead compartment.

“She got really upset and started shouting at me. I couldn’t understand why she was being that way and asked her to calm down.”

When she finally calmed down, the lady explained to Miguel that she had paid for an extra seat to have her husband next to her. “But again, I asked her again to place the box under the seat so her husband could seat when he came back.”

She then got even more upset and told Miguel that he wasn’t getting it, as that was indeed her husband. The box contained her husband ashes and she had paid an extra seat to have “her husband” seating next to her.

“I discreetly turned around and went away,” says Miguel.

This post originally appeared on Daily Express :: Travel Feed

Flight attendant becomes NHS vaccinator – ‘my travelling days are over’

Sophie gets to the Home Park vaccination centre in Plymouth every morning at 8 am ready for her 12 hour shift. Patients start showing up at 8:30 – some excited and others anxious – about getting their Covid-19 jab delivered for the first time.
Vaccinators like her at Home Park Plymouth can vaccinate up to 300 patients a day, but not all of them are medical professionals. Some like Sophie, come from a very different background.

Originally from Cornwall, Sophie has worked as a cabin crew for more than 11 years, flying for airlines like Ryanair or Norwegian.

She lost her wings last year when her company stopped operating due to the pandemic, and she was furloughed for months.

She then changed her cabin crew uniform for a nurse’s scrub. But why did she decide to get into healthcare?

READ MORE: Vaccine passports launched in Scotland – how do they work?

Perhaps Sophie was forced to change careers, but in doing so, she discovered her real passion.

“When the Covid pandemic hit last March I was working as cabin crew for Norwegian Air. When I was first furloughed I set up a First Aid Instructor business to ensure I had something else to do if the worst happened.

“Sadly in January 2021, I was made redundant as the company stopped operating. I was looking to see what jobs were out there and looked at the NHS, as I was already on my way to working in the medical industry with my First Aid training.

“I saw the adverts for the mass vaccination centre and thought it would be a great experience and also a way to ‘do my bit’,” she explained.


But what is a day like in the life of a Covid-19 vaccinator?

“The day begins with a briefing at 08:00 then set up before patients arrive at 08:30. We can do 6 hour shifts or 12 hour shifts starting at 08:00.

“We can vaccinate up to 300 patients a day,” she explained.

Sophie is aware that many people don’t know the NHS has trained non-medical professionals to become vaccinators.

After recently asking for feedback on social media, a number of respondents said that they wouldn’t feel comfortable with a flight attendant administering their vaccine and said they would much prefer a doctor or nurse doing so.

Some also said that they would actually refuse to get their vaccine if they knew that a former flight attendant was administering it.

Sophie responded to that: “As cabin crew you are very advanced first aid trained.

“During my progression in this role I have received full training and support and the whole process is closely monitored by registered staff.”

She said that fortunately, she has never encountered anyone that felt that way, and no patients have ever asked if she’s a fully qualified nurse.

“The patients have been lovely. So much appreciation from the patients right through the ages groups.

“Many people have been anxious in general about getting the vaccination and most people have been reassured and surprised at how their worries were quickly resolved afterwards, and in general at how quick and easy their vaccination had been,” she explained.

The UK is one of the countries where the highest number of vaccines have been administered to date, and Sophie believes that flight attendants have certainly played a key role in the vaccine rollout.

“I believe it’s been a huge team effort across the NHS and the systems involved, including volunteers, and everyone that has played a key part in delivering the mass vaccination programme. I have been amazed at how many people from different backgrounds have pulled together to build this great programme.

“Everyone I have worked with, no matter of their past careers, has made a massive contribution to the mass vaccination service.”

When being asked about her plans for the future, her answer is clear: “I feel my days of travelling are over.”

“I will truly miss it but it’s my time to try another adventure and maybe it’s my time to further a career in the NHS.”

This post originally appeared on Daily Express :: Travel Feed

UK vaccine rollout boosted by huge number of flight attendant vaccinators

The UK is one of the countries where high numbers vaccines have been administered to date, reaching 50 million doses last week, but little is said about how this high-speed pace has been achieved. One little known fact is that the staff delivering your Covid-19 vaccine may or may not be medical professionals. Although aviation workers are contributing to the nationwide effort to fight the virus, not everyone is happy with non-medical personnel administering their jab. 
Since the news came out, many have shown concern with the idea. 
After asking for feedback on social media and getting 500 responses, 59 percent of respondents don’t feel comfortable with non-medical professionals delivering their jab, and 67 percent said that they would feel much safer with a qualified doctor or nurse. 

Either way, will having a flight attendant as a vaccinator make a difference for those who choose to get a jab? A concerning 47 percent said that they would actually refuse to get their vaccine if they knew that a former flight attendant was administering it. 

Billy Eagle, Virgin Atlantic cabin crew and now NHS worker, told Express.co.uk that he is shocked by some people’s fears: “We already have that medical background. We are not just first aiders; our training is a lot more advanced than basic first aid. Becoming vaccinators is just learning one additional skill, really.” 


Billy explained that “if the people that are worried about cabin crew vaccinating them knew what the training was like and what they are experienced in, that would alleviate those worries. Our medical training is very advanced. I wish the public knew what it is like.”  
From the International Air Transport Association (IATA), Katherine Kaczynska explained that aviation workers naturally fit into this role, and people should have nothing to fear. 

“The main role of cabin crew is health and safety of the passengers, and there is a large element of that in their training, in case a passenger gets ill, for example. It is a natural fit for cabin crew, but we are also in the middle of a crisis and it’s all hands on deck,” said Katherine. 

However, former crew member and now NHS worker Jordan Stephen Jones told Express.co.uk that he understands why people might feel unsure about this. “As a cabin crew, I can see the perception that people have of a flight attendant and how they think we are only there to pour tea and coffee and serve chicken or beef. 
“I can see how that might be an issue for a lot of people who don’t quite understand how difficult the role as cabin crew can be and how intensive the training is. It is definitely not just being a waiter in the sky.” 
In fact, flight attendants complete intensive safety and medical training that prepares them for any situation that they can potentially face in the sky, which includes performing CPR, delivering adrenaline injections or even handling death on board. 
Billy explained that “a lot of the medical situations that arise, happen with little or no notice, and cabin crew have to be able to react to that in a professional and safe way.” However, he added that “the regular public rarely gets to see that, so they don’t understand.” 

Responding to a call out on social media, Londoners Gareth, 31, and Victoria, 37, have very different views around the issue, having both recently recovered from Covid-19. 
Therefore, not only do aviation workers get to contribute to the nationwide effort to fight the virus, but also the crew that was made redundant last year get an opportunity to retrain into another profession; at least, until they get their wings back. 
Despite some people’s mistrust, tens of thousands of cabin crew are already delivering the vaccine across the UK. The NHS posted a picture on social media a few days ago thanking all the crew that joined the vaccination programme and that are currently helping fight the virus. 

Desperate situations call for desperate measures, and the recovery of normal life is certainly tied to the vaccine distribution process, which aviation workers are helping to speed up. 

At the end of the day, we might be thanking the flight attendant who we thought was only capable of pouring our black tea. And it is that small contribution that will enable life as we knew it to return to us.

This post originally appeared on Daily Express :: Travel Feed

Cabin crew secrets: Flight attendant shares importance of keeping window blinds up

Flights come with all sort of security measures that travellers must comply with. Not all aviation rules make sense to jet-setters, though. One requirement issued by cabin crew on every flight is keeping your window blind open for take-off and landing.
Aviation safety rules in the US, UK, and Australia require planes to be built so they can be completely evacuated in less than 90 seconds.

This is because that is the time gap before the jet fuels in the tank can ignite and explode.

Therefore it’s crucial passengers are not disorientated when they leave the plane so they can exit as rapidly as possible.

Another reason window blinds need to be up is to help orient passengers if the plane crashes.


“The reason you have to raise your window shade is so you’ll have a better feel for which is up and which is way is down,” cabin crew member Betty N Thesky wrote in her book, Betty in the Sky with a Suitcase.

“[This will] give you better orientation if there’s an accident, as well as making it easier for rescuers to see inside.”

Lights in the aircraft are also dimmed at take-off and landing to help crew and passenger’s eyes adjust.

“The reason lights are dimmed is so you’re not blinded by light while dashing through smoke and to make emergency lights easier to see,” explained Betty.

Another rule that might aggravate passengers is having to put up their tray table for takeoff and landing.

“The reason you have to return your tray table to its upright and locked position is so you won’t impale yourself on it if the plane crashes,” clarified Betty.

What’s more, tray tables could prove an impediment during an evacuation.

Making sure they are all fastened and up means there will be a clear path should fliers need to evacuate.

A third rule travellers might find irritating is putting their aircraft seats back in an upright position.

Betty has the answer: “The reason you have to return your seat to its upright position is to make evacuation easier in event of a disaster, to minimise whiplash and to prevent you from slipping under your seat belt in the event of a sudden stop.”

Making sure your seatbelt is done up correctly at the required time is also vital.

“Something as simple as a properly buckled belt could mean the difference between serious and minor injury,” said Pilot Patrick Smith his book Cockpit Confidential.