Tag Archives: cancellations

Holiday park threatens cancellations unless guests clean toilets in Covid nightmare

Mother Ivey’s Bay Holiday Park in Padstow, Cornwall, has asked guests to volunteer to help clean toilet blocks after staff were told to self-isolate by the NHS Test and Trace app. The Park sent an email titled “Dunkirk Spirit” and said if guests were not prepared to help they might have to cancel bookings.

Owner Patrick Langmaid, 56, says he had no choice but to ask guests to help out due to “desperate times”.

Mr Langmaid said: “I’m not trying to ruin anyone’s holiday, I am genuinely exploring all means to keep the business open while healthy people are still being told to isolate.

“Two out of my 27 members of staff have been pinged from the app. One was pinged because her partner had tested positive and quite rightly isolated. The second received a ping, and was provided with the PCR tests from us. It came back negative as did the several lateral flow tests.

READ MORE:PCR test prices: Where double-jabbed Brits can buy cheapest tests

One disgruntled holidaymaker said: “They use guilt tripping language almost likening this situation to Dunkirk. I can’t believe a holiday might be cancelled if I don’t want to spend my time cleaning the communal toilets. It’s just horrifically inappropriate to ask paying customers to scrub away.”

Mr Langmaid has assured guests that if he is forced to cancel holidays then a full refund will be made but warned that holidaymakers won’t be able to rearrange dates.

Read more
This post originally posted here Daily Express

TUI holidays cancelled: Full list of cancellations to Crete, Cyprus and more

“We are continually reviewing our holiday programme and cancellations in line with the Government updates every three weeks, with the next update expected on the 15th July.”

If your booking is cancelled you should be contacted by the company.

“All customers impacted by the latest cancellations will be contacted directly and will be able to request a full cash refund, or to change to a later date or alternative holiday and receive a booking incentive,” the travel provider said.

“If we need to cancel any future holidays because of updated Government guidance, or as a result of reviewing our holiday programmes, we will be in touch directly and aim to advise customers at least seven days in advance.

“We would like to thank our customers for their understanding at this time.”

READ MORE: Japanese capsule hotel opens in East Sussex for guests seeking alternative budget stay

Flights: Jet2, TUI, Ryanair, and easyJet cancellations amid 'freedom day' devastation

In a devastating blow, last week the Government made the decision to push back its plans for “freedom day” which would see a number of Covid restrictions in the UK eased. Though this did not directly impact foreign travel, it has caused some concerns for the next traffic light review which is anticipated on or around June 24.

A number of airlines have already been forced to cancel flights or holidays following the last green list review.

For holidaymakers who had planned to jet off over the summer, the latest Government announcement could cause concern for their future plans.

What are the latest updates from Jet2, TUI, Ryanair, and easyJet?


Jet2 made the decision to push back its flight and holiday schedule, with the exception of flights operating to Jersey, until July 1.

The Leeds-based carrier had initially hoped to resume holidays from June 24, however, bosses said there was simply not “enough certainty”.

In an updated statement on its website, Jet2 explained: “We’re really looking forward to restarting our holidays and flights programme again from July 1 2021.

“Our Jersey programme will restart on June 24, 2021.

“We’re taking the time to get everything ready at our airports, onboard our planes and in our resorts to give you the safest and smoothest holiday experience possible.”

READ MORE: Royal Caribbean cruise ship hit by new coronavirus cases

Though the airline is hopeful the ongoing vaccination rollout will lead to “more positive news” for travel, it notes some bookings could face cancellations in the future in line with the “traffic light system.”

For holidaymakers with travel plans to a red list country, Jet2 says it will be cancelling holidays and automatically issuing a full refund.

For amber and green list countries due to depart on or before June 30, with the exception of Jersey holidays, Jet2 will automatically cancel bookings and issue a full refund “within 14 days”.

It adds: “We’ll review the status of destinations on the Amber List following the next UK Government review which we expect to be on or around 24 June 2021.

“We expect the Government to review the status of destinations on the Green List on or around 24 June 2021. If your destination is then on the UK Government’s Green List – we’re looking forward to taking you on holiday.”

Jet2 assures all customers impacted by any changes or cancellations will be contacted directly.

“Please visit our website 14 days before you’re due to depart when we’ll have all the latest official information,” it continued.

“Between now and then, there’s no need to take any action – and we’d recommend that you don’t start arranging things like COVID-19 tests until closer to your time of travel, as travel requirements both here and abroad can change.”

Travel: MPs call to upgrade e-passport gates to read coronavirus tests [COMMENT]
Vaccine passports ‘useless’: Spanish travel agents’ dire warning [WARNING]
Visit the UK’s most spectacular isle-based hotels [INSIGHT]


Last week, TUI announced another round of holiday cancellations, citing “ongoing uncertainty”.

A range of travel plans have now been axed up until July 11.

Holidays to Zante are cancelled up to and including June 28. Holidays to Aruba, Croatia, Cyprus, Greece – Crete (Chania), Kavala, Kefalonia, Mykonos, Preveza, Samos, Santorini, Skiathos, Thessaloniki, Italy, Jamaica, Malta, Spain – Mainland Spain, Formentera, Mallorca, Ibiza, Menorca, La Palma, and All TUI Lakes & Mountains destinations are now cancelled until July 4.

Meanwhile, holidays to Bulgaria, Cape Verde, Costa Rica, Dominican Republic, Egypt, Mexico, Morocco, Tunisia, Turkey are cancelled until July 11.

“All customers impacted by these cancellations will be contacted directly and will be able to request a full cash refund, or to change to a later date or alternative holiday and receive a booking incentive,” TUI explained.

“If we need to cancel any future holidays because of updated Government guidance, we will be in touch directly and aim to give customers at least seven days’ notice.

“We would like to thank our customers for their understanding at this time.”


Ryanair has continued to operate flights throughout the pandemic and has been gradually ramping up its service offering since May.

The airline has not recently announced any major cancellations as a result of the June 21 pushback.

However, the airline is allowing customers more flexibility when it comes to changing their travel plans.

The Irish carrier has extended its no-fee flight changes policy for bookings made before 30 September 2021, for travel before 31 December 2021.

“Our Zero Change Fee promo is applicable for bookings made after 10 June 2020,” explains the Ryanair website.

“Flight changes must take place at least seven days before the original scheduled departure dates to avail of promo.”

The airline is also currently calling for more transparency from the Government on upcoming changes to the traffic light travel list.

Airline boss Michael O’Leary has confirmed the airline is suing the Government, with the backing of easyJet, TUI and British Airways group IAG, as a result.

According to reports, Ryanair and Manchester Airports Group are calling for transparency over the decision of which countries move to the “safe” list every three weeks, and have taken legal action against the Government.

Mr O’Leary said: “We are trying to force the Government to at least either a) be more transparent [over the traffic light system], b) publish what exactly the thresholds are at which international travel will be allowed to restart. Or c) get some injunctive relief against the Government generally on the back of vaccines that says the longer lockdown is restricting people’s freedom of movement.”

He added: “I think [the UK] is going to be embarrassed by the Europeans.”


easyJet has been forced to cancel flights and holidays amid the changing traffic light rules in recent months.

The airline is working in line with the Government’s traffic light system which means red list holidays are cancelled, meanwhile amber list holidays can only go ahead if customers are willing to follow the travel rules in place.

“Holidays to ‘amber’ destinations can go ahead if you’re happy to travel and follow the re-entry steps set out by the Government,” it states.

Green list holidays, which so far only include Gibraltar and Iceland, can also go ahead.

Currently, easyJet’s Protection Promise means customers are given a refund guarantee if their holiday or flight is cancelled. They will be allowed to rebook travel to a later date, request a credit towards future travel or request a full refund.

Customers are also able to change their travel plans up to two hours before departure.

According to the company’s website: “Transfer your flight fee-free this summer, anytime up to 2 hours before your departure to any flights currently on sale and to any destination on our network.

“Applies to changes made up to and including 30 September 2021. Only if the new fare is higher will you be asked to pay the difference.”

This post originally appeared on Daily Express :: Travel Feed

Jet2 flights & holidays: Latest updates after cancellations & new Europe routes to launch

Jet2[1] flights and holidays have been continually pushed back as the Government postponed international travel amid Covid concerns. Foreign jet-setting is currently set to resume on May 17 at the earliest. So when will Jet2 flights and holidays recommence after countless cancellations over the past month?
“After several weeks exploring how to restart international travel, with substantial assistance and input from the industry, the framework lacks any rigorous detail about how to get international travel going again. In fact, the framework is virtually the same as six months ago.”

He called for more clarity, stating: “Following the publication of the framework today, we still do not know when we can start to fly, where we can fly to and the availability and cost of testing. Rather than answering questions, the framework leaves everyone asking more.

The CEO continued: “Because of the continued uncertainty that the framework provides, it is with a heavy heart that we have taken the decision to extend the suspension of flights and holidays up to and including 23rd June 2021.”

Jet2 passengers impacted by the cancellations will be contacted and provided with their options; refunds will be offered.


This week Jet2 revealed more news about new routes. These are the latest updates you need to know.

Jet2 new routes

Jet2 announced on Wednesday it will operate new summer services to Innsbruck in Austria for Summer 20222.

The airline will operate flights to Innsbruck from Manchester, Birmingham and Bristol Airport from May through to September 2022.

Services will operate weekly (Saturday) from Birmingham and Bristol Airports from May 28 through to September 24 and twice-weekly (Wednesday and Saturday) from Manchester Airport from May 25 through to September 24.

Getaways will operate to Sicily from five UK bases (Birmingham, Bristol, Leeds Bradford, Manchester and London Stansted) with flights operating into Catania Airport.

Jet2 is also launching package holidays to Sicily with a fantastic choice of beach resorts on sale including Taormina, Taormina Mare, Giardini Naxos​, Syracuse, Cefalu and Campofelice Di Roccella.

Jet2 is also putting flights and holidays on sale to Sardinia from four UK bases for Summer 22 (Birmingham, Leeds Bradford, Manchester and London Stansted).

Resorts on sale in Sardinia include Porto Cervo​, Baia Sardinia​, Budoni​, San Teodoro​, Cannigione​, San Pantaleo, Orosei and Pittulongu, as well as city breaks to Olbia.

Other new routes include Toulouse, Iceland, Tivat (Montenegro) and Athens.


  1. ^ Jet2 (www.express.co.uk)

When Texas ended its mask mandate, the event cancellations started — and the losses are adding up

Need to stay updated on coronavirus news in Texas? Our evening roundup will help you stay on top of the day’s latest updates. Sign up here.[1]

At least four organizations canceled conferences or conventions in Austin, citing health concerns after Texas ended its statewide mask mandate earlier this month. The cancellations cost the Hilton Austin hotel $ 350,000 in revenue, according to Austin Convention Enterprises, a city-created corporation that owns and manages the hotel.

“These were rooms that were already on the books, and largely what we saw was fallout, ironically, from the governor opening the economy,” said Joe Bolash, Hilton Austin general manager, during a March 16 Austin Convention Enterprises board meeting. “It was groups that were not comfortable returning to a fully opened economy where there was no mask mandate in place.”

Gov. Greg Abbott[2] ended the statewide mask mandate and capacity limits on businesses on March 10[3], pointing to fewer COVID-19 hospitalizations and cases in the state. Public health experts and political opponents lamented the move, saying it was too soon before the majority of the state was vaccinated against the virus or even eligible for a shot.

Jimmy Flannigan, ACE president and former Austin City Council member, said these cancellations are the latest blow to the hospitality industry in Austin, which has already suffered severe losses due to the coronavirus pandemic.

Flannigan declined to share the names of the organizations that canceled the events. However, he said three of them “had relationships in the medical field” and were concerned with “the message that medical groups might be sending” if they hosted events in Texas.

“This is the worst possible time for any part of the hotel industry to be [losing] business,” Flannigan said. “We’re at the very first few upticks of the recovery of the hotel industry and tourism, which is both important to the hotels themselves, and to the many, many, many jobs that those hotels create in Central Texas.”

Flannigan said consumer sentiment and confidence in their safety heavily impacts business.

“Nothing will help the return of the economy more than the prevention and the public health requirements to arrest the spread of this virus,” he said. “And I hope that the governor lifting the mask mandate ends up not being a horrible decision as it relates to the health of Texas.”

Abbott did not immediately respond to a request for comment.

On Thursday, the Association for Professionals in Infection Control and Epidemiology announced it was canceling the in-person portion of its annual conference that was to be held in Austin due to the end of Texas’ COVID-19-related precautions.

Conference organizers were working with Hilton Austin, the JW Marriott Austin and Fairmont Austin, but it’s unclear if it is one of the four events that ACE said were canceled.

Devin Jopp, CEO of the organization, said in an interview that it’s already a challenge planning safe events during the pandemic, but the masking mandate ending “felt like the rug being pulled out from underneath us.” He said there was no way an organization dedicated to preventing the spread of infectious diseases could risk bringing its members to a state without a mask mandate.

“The policies that Gov. Abbott moved the state into just created a condition we couldn’t work around,” he said. “We think it was premature, and I would say that goes with a lot of other sentiment out there.”

The event was to be held partially online and scaled back from its usual projected attendance of 6,000 to 1,000 due to the pandemic.

Greg Casar, an Austin City Council member, said the lack of a mask mandate isn’t just driving business from the state, but it is putting pressure on public-facing workers, including those in the hospitality industry, to enforce mask-wearing in businesses.

“Greg Abbott didn’t help the economy when he lifted the mask rule, he only helped the virus,” he said. “That’s clearly bad for workers, but it’s bad for business, too. And you can see that clearly with the cancellation of these conferences.”

Even after Texas ended its mask mandate, Austin and Travis County have continued to require masks[4]. In response, Texas Attorney General Ken Paxton[5] filed a suit demanding that local officials end the mandate. A final hearing to decide the case will be Friday.

Both Austin Mayor Steve Adler and Travis County Judge Andy Brown have said even if the mask orders are shot down in court this week, they are glad they were able to keep the mask mandate in the meantime, allowing more residents to get vaccinated.

Casar says the city will continue pursuing ways to keep masks on Austin residents.

“We will not stop doing everything we can to protect health and safety. So even if our mask rules get taken down, we will continue to try to find other ways to require masks,” he said. “We will continue to work to make sure that everybody wears a mask or that every business requires masks.”

Disclosure: Steve Adler, a former Texas Tribune board chair, and Fairmont Austin have been financial supporters of The Texas Tribune, a nonprofit, nonpartisan news organization that is funded in part by donations from members, foundations and corporate sponsors. Financial supporters play no role in the Tribune’s journalism. Find a complete list of them here[6].


  1. ^ Sign up here. (www.texastribune.org)
  2. ^ Greg Abbott (www.texastribune.org)
  3. ^ ended the statewide mask mandate and capacity limits on businesses on March 10 (www.texastribune.org)
  4. ^ Austin and Travis County have continued to require masks (www.texastribune.org)
  5. ^ Ken Paxton (www.texastribune.org)
  6. ^ here (www.texastribune.org)

Reese Oxner