Tag Archives: passenger

TUI flight involved in 'serious incident' after passenger weights miscalculated

A report by the Air Accidents Investigation Branch (AAIB) into a TUI[1] flight travelling from Birmingham to Majorca found the aircraft had been involved in a “serious incident”. The issue occurred when a technology error saw passengers with the title “Miss” categorised as children onboard June 2020 flight.
This resulted in the estimated weight of the aircraft being significantly off.

Investigators found that an update to the airline’s reservation system, which had happened while flights were grounded during the first coronavirus lockdown, saw 38 passengers being allocated a child’s “standard weight” of 35kg instead of the adult estimate of 69kg.

As a result, the load sheet produced for the captain to determine inputs for take-off stated the aircraft was 1,200kg lighter than it actually was.

This led to the pilot taking off with “less thrust”.

READ MORE: Cabin crew secrets: Why you should never lean against plane windows[2] 

According to the experts, the flight was only “marginally less” than it was supposed to be.

The AAIB added: “Safe operation of the aircraft was not compromised.”

A similar problem impacted two other flights later on the same day.

Both are reported to have taken off with the wrong information on load sheets.

Despite this, no major issues were reported as a result of the inaccurate information.

“As stated in the report, the safe operation of the flight was not compromised.”

Express.co.uk has followed up with the airline for additional comment.

At the time of writing, TUI is not operating flights or holidays due to ongoing travel restrictions as a result of the COVID-19 pandemic.

However, the holiday provider has detailed plans to return to flying as soon as May 17 in accordance with Government guidelines.


  1. ^ TUI (www.express.co.uk)
  2. ^ Cabin crew secrets: Why you should never lean against plane windows (www.express.co.uk)

N-ice! New Russian passenger jet passes tests in freezing conditions (VIDEO)

Russia has tested its first post-Soviet large domestic airliner, the MC-21-300, in freezing conditions to see how it performs when covered with ice. Hours of tests have proven the jet can safely fly in harsh conditions.

The aircraft successfully completed certification tests under natural icing conditions in northern Russia, its manufacturer Irkut Corporation, part of United Aircraft Corporation (UAC), revealed earlier this week. 

It made some 14 flights lasting from three to five hours over the coast of the White Sea, part of the Barents Sea and the Subpolar Urals area. The routes were specifically picked because of the high humidity and low temperatures found there, which lead to ice formation on aircraft surfaces.


The certification flights were conducted in several steps. First, the crew looked for clouds that would create the required conditions. Special equipment installed on the plane, including 12 cameras, then allowed them to control how much of the aircraft’s surface was covered with ice and record how it was functioning. After the ice layer was thick enough, the airliner gained altitude to check its performance under those conditions. 

Ice thickness was increased with each test flight, finally reaching eight centimeters – more than enough to say that the plane successfully passed the test. According to Russian and European standards, an aircraft shouldn’t lose its designed characteristics while covered a layer of ice 7.6 cm thick.
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After completing the certification flights, the MC-21-300 returned from Arkhangelsk to the Zhukovsky airport near Moscow on Wednesday.

Irkut has been successfully flying the MC-21 for more than three years, but US sanctions forced the corporation to think of ways to develop the aircraft using more domestic components. A variant of the MC-21, known as MC-21-310 aircraft, equipped with two Russian PD-14 engines made its maiden flight at the end of last year.

For more stories on economy & finance visit RT’s business section


No signs of demand recovery: Global air passenger traffic continues to fall, IATA says

International air passenger demand plunged 88.7% in February compared with the pre-Covid levels of February 2019, in a further drop from the 85.7% year-to-year decline recorded in January, said the global airline industry body.

According to a Wednesday report by the International Air Transport Association (IATA), that’s the “worst growth outcome” since July 2020. Performance in all regions worsened compared to January 2021.

Total demand for air travel in February 2021 (measured in revenue passenger kilometers) was down 74.7% compared to February 2019. That was worse than the 72.2% decline recorded in January 2021 versus two years ago.

“February showed no indication of a recovery in demand for international air travel. In fact, most indicators went in the wrong direction as travel restrictions tightened in the face of continuing concerns over new coronavirus variants,” said Willie Walsh, IATA’s Director General.
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Data show that Asia-Pacific airlines’ February traffic was down 95.2% compared to February 2019. The region continued to suffer from the steepest traffic declines for an eighth consecutive month, IATA said.

European carriers recorded an 89% decline in traffic in February versus February 2019, substantially worse than the 83.4% decline in January compared to the same month in 2019.

For more stories on economy & finance visit RT’s business section


Ryanair launches passenger ‘COVID-19 wallet’ predicting holidays will return ‘by June'

Irish-airline Ryanair has introduced a new COVID-19 travel wallet which aims to help make travel more streamline amid ongoing Covid regulations around the world. The wallet will be part of the Ryanair app, allowing customers to upload required documentation for whichever nation they are visiting.
With many countries now requiring negative COVID-19 tests, as well as potential evidence of vaccination in the future, the airline offers the wallet as a place for customers to store all of these documents in one place.

The airline remains hopeful the roll-out of vaccination programmes across Europe will see the return of summer holidays across the continent.

Furthermore, Ryanair says it is “confident” the EU’s vaccine programme will see the removal of “current EU travel restrictions in time for the school holidays” which run from June to September.

In light of this, the budget carrier says the wallet will make “air travel as seamless as possible for customers this summer”.

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However, the airline says it is “mindful that additional Covid travel documents may be required by certain EU countries and Ryanair’s new COVID-19 Travel Wallet ensures passengers have all their COVID-19 travel documents saved and secure in one place to present at airports on their next getaway”.

Ryanair’s director of marketing, Dara Brady, said: “We are very pleased to launch this Ryanair COVID-19 Travel Wallet as we prepare for the return of family holidays in Summer ‘21.

“Many Ryanair customers will be taking their first holiday in over a year, adhering to new travel guidelines and this COVID-19 Travel Wallet allows customers to store all of their Covid documents such as PCR test results, passenger locator forms and vaccine certificates in the one location with zero fuss or paperwork to worry about.”

The airline already has a full schedule of flights on sale for the summer months.

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One-way seats start as low as £19.99 to select destinations.

The airline is also continuing its “zero change fee” for customers who are unable to fly on their originally planned dates.

Customers who book travel before March 31, 2021, for travel before October 31, are able to make two flights changes free of charge.

“Ryanair’s Summer 2021 schedules are already on sale – subject to changing Government travel restrictions – and we believe that once the high-risk and elderly population of Europe is vaccinated by the end of May or June, travel restrictions will be relaxed and air travel will experience a bounce back from pent-up customer demand that will see European families travelling again for well-earned Summer holidays to the beaches of Spain, Italy, Portugal and Greece this summer,” said Mr Brady.

However, those who have not been vaccinated will have to show proof of a negative Covid test.

Travellers with antibodies will also be permitted to enter.

“We aim to open tourism by May 14 with specific rules and updated protocols,” Theoharis told the IBT Berlin tourism fair.

“Until then, we will gradually lift restrictions if conditions allow.”