The picture is very different for savvy seniors, with only four percent considering it rude to hang up on cold callers.
More than two thirds of over 65s (69 percent) said they would be suspicious if the caller suggested lying to their bank about why they want to make a payment, and 69 percent of this age group would hang up immediately.
It’s a stark difference to the 18-24 year old age group, who appear more susceptible to this tactic; just 37 percent said it would make them suspicious, and just over half (54 percent) said they would hang up if they suggested lying to their bank.
In an effort to encourage more people to hang up during a suspicious call, Santander has teamed up with the iconic Chelsea Pensioners, in the hopes of empowering Britons to say, “Push Off, Politely”.
Mr Lowe added: “The best way to stop a scammer is not to let them sweet talk you into doing something you might regret – whether that’s sharing too much information, not being upfront with your bank about the reason for a payment, or transferring money.
“So if you get a suspicious call, follow the advice and hang up immediately.”
This post originally posted here Daily Express :: Finance Feed
Santander is used by millions of savers, but unfortunately, this gives a wide range of people for cybercriminals to target. While people may have come across scams in the past, it appears fraudsters are stepping up their efforts during the pandemic to prey on uncertainties. A particularly challenging issue at present has arisen with Britons receiving a barrage of text messages which claim to be from Santander.
People have been asked to press a key in order to retrieve a message from their bank, but are told to hold the line.
This could be a way for scammers to connect individuals to a premium rate phone line and drain their money this way, rather than through a phishing effort.
As a result, individuals are always encouraged to be on the lookout, and with scammers deploying a wide range of techniques, protecting oneself is key.
Britons are always urged to delete any unexpected text messages they receive, particularly those with links.
They should always check where a message comes from, for example the domain name of an email, which may be false.
When thinking about phone calls, these should also be disconnected promptly.
A person can also contact their bank by independently looking up contact details to confirm correspondence is legitimate.
A number of people shared their close brushes with scams which claim to be from Santander.
One said: “I got a scam one from ‘Santander’. No point in telling them the phone number it came from, as they rotate these.
“I feel the phone provider should be responsible as they must be seeing these texts being sent in bulk across their network.”
Another wrote: “I get loads daily from ‘Santander’ and ‘HSBC’ and I don’t even have an account with them so know it’s a scam. Common sense should prevail. Most people just delete this.”
And a third stated: “So many scam calls texts and emails at the moment.
“Email purportedly from Santander warning me to improve my online security to avoid scammers! I don’t have these accounts so easy to spot, but very convincing. Never click the link.”
The founder of Money Saving Expert, Martin Lewis, recently tweeted about the issue of scams, following being targeted himself by a text claiming to be from HSBC.
The financial journalist was quick to point out he did not have an HSBC account, but called for further action to be taken on the matter.
He said: “If only we’d proper regulation and place funded to deal with UK’s biggest crime, which hits financial and mental health.
“Rather than it effectively being an unpunished free for all.”
This post originally appeared on Daily Express :: Finance Feed
If you’re trying and failing to access Santander’s online services today, it seems you are not alone. Thousands of users are complaining that online banking and the official app are offline and not working with many seeing a message that simply says “Oops something went wrong.” The issues appear to have begun at around 10am and are still ongoing with the bank confirming that it is having technical issues with its online services.
Independent tracking website DownDetector, which monitors mentions across social media to track when web services are offline, is suggesting that thousands of customers are currently experiencing the outage. In fact, at the time of writing, there are some 2,000 complaints that users can’t access the site or check their accounts via the smartphone app.
Speaking on DownDetector’s forum page one Santander customer said: “I can’t get onto my online banking what’s going on?”
Whilst another added: “It’s so frustrating couldn’t get a car today.”
Many customers have also flocked to social media to vent their frustrations with one person tweeting, “Perfect that on the day of my car insurance renewal, Santander is down so I can’t pay for my insurance.”
Replying to customers, Santander said: “At this time our services are down. We are working hard to have these back up and running. Please do keep checking our website for any updates.”
Santander’s status page has also confirmed that the bank’s online platforms are facing some serious gremlins with it showing that Mobile Banking, Online Banking and Telephone Banking are all down.
A message also states, “We are currently experiencing technical issues, we are working hard to resolve. Apologies for any issues this causes.”
It’s currently unclear exactly what is causing the problems or when they will be fixed although Santander has confirmed that its services are receiving planned maintenance this weekend and it seems that could be the root of the issues.
This post originally appeared on Daily Express :: Tech Feed
The account is specifically for children, meaning it’s only open to people who are under the age of 18.
For children who are under the age of 13, the account must be opened in trust and managed by an adult, who is the trustee.
The trustee needs to be aged 18 or over, have parental responsibility for the child, and have a Santander personal current account.
Trustees must apply for the account in branch, the bank said.
This post originally appeared on Daily Express :: Finance Feed