Tesco and Asda shoppers spot huge problem with supermarket queueing rules for rainy days

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13 shares, 92 points

The coronavirus pandemic has caused huge changes for supermarkets and their customers, with many new policies being put in place to keep everyone safe. The shopping experience is very different in lockdown due to new rules that require fewer people in store at any one time, as well as special opening hours for key workers. However, the new measures put in by the bigger supermarkets including Tesco, Asda and Aldi, mean that there are often long queues of customers as they wait their turn to go in.

During the recent heatwave the queuing wasn’t much of a problem, as shoppers simply waited outside and stood two metres apart from other households.

However, given the unreliable British weather, many supermarkets have implemented rules for when it’s not so sunny outside.

In order to keep shoppers more comfortable as they wait, Tesco was the first supermarket to offer a new system for wet weather.

Its website read: “If it’s raining or particularly cold, we may ask you to stay in your car to queue – we’ll let you know when you can come in.”

READ MORE: Tesco, Asda and Sainsbury’s update shopping rules for NHS

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Tesco has put in place new rules for queueing when it rains (Image: Getty)

Countdown blunder: Rachel Riley's huge mistake after replacing Carol Vorderman exposed

Asda has started to try a virtual queue system (Image: Getty)

The move was initially well received as the social distancing guidelines, where shoppers have to remain two metres apart, often mean long queueing times. 

The limited number of customers allowed in to shops at any time also causes longer waits for shoppers wanting to stock up on groceries. 

Asda is said to be following the supermarket’s lead, with trials of a virtual queuing system in place that requires customers to log in on an app and wait their turn from the shelter of their cars. 

However, while the two companies may be ahead of the curve on creating weather-appropriate rules, shoppers have highlighted that the plan has a huge flaw. 

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Writing on the Liverpool Echo What’s On Facebook page, customers shared their concern over the rules as a lot of shoppers would be missed out.

Users posted on the page to ask what those without a car would have to do, as many shoppers use public transport or walk to buy their food.

One user commented: “That’s brilliant but what about the people who don’t have a car not everyone can drive or is lucky enough to have a partner that can drive do they all have to wait in the trolley shelter?”

Another agreed, saying: “This is stupid what if you don’t have a car and have got the bus or taxi then what.”

It would mean that those who can’t drive would be left out in the rain, but it’s not yet known how the system would work in terms of who gets priority.

Countdown blunder: Rachel Riley's huge mistake after replacing Carol Vorderman exposed

Shops have put new rules in place for social distancing (Image: Getty)

However, other supermarkets have also been adding new rules for store access in order to help minimise the waiting times.

Morrisons has launched “speedy shopping” lanes so that those who are only shopping with a basket rather than a trolley can get in and out quickly.

It means that for every one shopper with a trolley, three customers using a basket can enter via the special queueing lane outside the stores.

There are also special checkouts designed for those who are just buying a few items, so that they can pay and leave quickly.

David Potts, Chief Executive of Morrisons, said: “It’s fair that customers doing smaller shopping trips should queue for less time too. Speedy Shopping will ensure that Morrisons stores will be more convenient for customers wanting a small basket of items.”

Countdown blunder: Rachel Riley's huge mistake after replacing Carol Vorderman exposed

Shoppers pointed out a huge flaw with the new rules (Image: Getty)

Meanwhile Aldi has put in a new traffic light system in order to better control the number of people coming and going.

The new lights tell shoppers when they can enter the store, based on how many are in the shop at any one time.

Key workers can still go to the front of the queues as part of the system, as they get priority access.

Richard Thornton, Communications Director at Aldi said: “The protection and safety of our customers and employees is our top priority and this new system is an accurate and effective way to allow us to control customer numbers in stores.

“The system’s trial was well received by our customers and we will be gradually rolling this new social distancing measure out nationwide from this week.”

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