Unfortunately, the coronavirus is having an impact on Three’s customer phone line service.
In a message to customers, the network clarifies: “Due to the impact of Coronavirus and advice from the Indian government, our contact centres are currently operating a reduced service. To help us to protect our most vulnerable customers, such as those currently without service, where possible, please hold off on calling us or using Chat.
“You can still manage your account, top-up, and get support via the Three app, and via our website. You can also get help in your local store. Our tech teams will do their utmost to ensure we give you the best possible network experience and our head office teams will be right behind them all, ensuring the wheels still turn.”