TUI has implemented several measures to its holiday programme amid the coronavirus outbreak. Travel firms around the country have been hit hard by the infection which has run rampant across the globe. The Foreign and Commonwealth Office has advised against all but essential travel, but when exactly will TUI start operating again and is your holiday safe?
How long are TUI holidays suspended for?
TUI holidays have been suspended for five weeks in total.
Essentially this means all holidays travelling on or before May 14, 2020 have been cancelled.
Marella Cruises sailings travelling on or before May 31 and TUI River Cruises sailings travelling up until and including November 25 are also affected.
A spokesperson for the company said: “We are constantly monitoring the situation and will start taking people on holiday again as soon as we are able to do so.
“At this point in time, nobody can accurately predict when that will be, so for the time being we will keep a close eye on our programme and continue to amend and adapt timings in line with the latest global travel advice.”
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TUI holiday date: When will TUI start operating again?
TUI holiday date: TUI holidays have been suspended for five weeks
How do you know if your travel plans have been cancelled?
If your holiday falls into one of the aforementioned categories, your holiday will not go ahead.
All other holidays are continuing as planned and will be continuously reviewed.
If you’ve already booked a Crystal Ski holiday, you’ll find all the information you need to know on their website here.
TUI holiday date: TUI tweet about the holidays being suspended
What to do if your holiday has been cancelled?
If your holiday is cancelled, unfortunately, there is no way in which you will be able to travel as planned.
However, you are able to move it to a later date for free.
If your booking is for a flight and a hotel stay, not as part of a package, the same will also apply.
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You are also able to get a cash refund.
The refund should include your accommodation or just the flight if you only booked plane tickets through TUI holidays.
You can contact TUI on 0203 451 2695 but the travel firm advises that only those travelling in the next 48 hours call due to high volume.
A spokeswoman said: “We are constantly monitoring the situation and will start taking people on holiday again as soon as we are able to do so.”
TUI holiday date: You can either get a cash refund or move your holiday
What if you are due to travel before June 30?
If you have an existing book for a TUI, Marella Cruises or First Choice package holiday which was booked before March 17, 2020 and means you will travel before June 30, you can amend it for free for any holiday which is currently on sale.
If you pick a holiday which is cheaper than the original booking, you will be refunded the difference.
However, if it is more expensive, you will need to pay the difference in price.
You can make a change free of charge up until seven days before your original departure date, up to May 31, 2020.
You can find a helpful guide about how to change your booking here.
What to do if you have a holiday booked to travel after June 30, 2020
Currently, your holiday is due to go ahead as planned.
If you wish to change or cancel your booking, your normal terms and conditions will apply.
If anything changes in the run-up to this time, TUI holidays will alter the terms and conditions as required.