How can I claim a refund from TUI?
If you booked before March 17, 2020, for a TUI or First Choice package holiday or a Marella Cruises sailing trip, and are due to travel on or before August 31, 2020, you can amend your holiday for free to any holiday which is on sale currently.
If the holiday you choose is more expensive than the original booking, you will need to pay the difference.
However similarly if your holiday is cheaper than your original booking, TUI will refund you the difference.
If you booked directly through the TUI website, or the TUI or First Choice app, you can amend your bookings via the Manage my Booking page of the site.