Rory Boland, editor of Which? Travel, commented on the announcement and how it could affect customers.
“Virgin Atlantic has been one of the worst operators for processing refunds for cancelled flights over this period, he said.
“Which? [has heard] from countless passengers who have painstakingly been trying to claw their money back from the airline.
“With this rescue deal, it now has absolutely no excuse for continuing to leave its passengers out of pocket for months on end, and must immediately return any outstanding refunds to customers if it is to have any chance of regaining their trust.”
Virgin’s bailout news follows the launch of the company’s free insurance.
The complimentary coronavirus global insurance cover will be available on all new and existing bookings and applies automatically to all flights booked with Virgin Atlantic.