Booking.com leaves couple without accommodation on Mexico holiday despite horrific mugging

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Booking.com leaves couple without accommodation on Mexico holiday despite horrific mugging 1

British holidaymaker Lisa and her boyfriend were attacked in Oaxaca at 6am on Saturday 28, the mugging leaving them without their phones, wallets and with facial injuries, including Lisa’s black eye.

The holiday nightmare was far from over for Lisa, however.

She told Express.co.uk: “We spent the day with the police, after being attacked in the early hours of the morning. Later I went to the mall to buy a cheap phone. Then we went to sleep and got some rest.”

Waking up on Sunday morning, the day they were flying to their next location Puerto Escondido, Lisa discovered she had been emailed the previous evening by the hotel cancelling their booking. Panicked, she contacted Booking.com.

“The next morning when I checked the phone saw the email, I spoke to (Booking.com) and said ‘That’s not funny, I’m about to fly over.’”

Lisa explained about the circumstances of the attack she and her partner had endured, and their lack of personal items, plus the fact they were in an area with a poor wifi signal and about to fly.

Lisa said: “She just kept saying, ‘I can’t escalate the call’.”

Lisa was put on hold, and eventually the call was hung up.

“They then emailed and said we found you accommodation,” Lisa explained.

“They found somewhere next door, but they told us there was no other accommodation in the town because it’s New Years. Plus, they told us it’s the busiest New Years they’ve ever seen there.”

READ MORE: The best hotels in the UK revealed – will you book one of these rooms?


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